Description
bulheller+partner provides you with a competent team of certified experts who will contribute their experience and competences, in their respective area of expertise, in every phase of the service lifecycle.
The internal networking of project management and ERP creates new synergies where you will profit from permanently.
Content
  • Conceive, design and modeling of IT processes in ARIS/Visio compliant with ITIL focused on Service Design, Service Transition and Service Operation
  • Creation and administration of process documentation in Hummingbird and SharePoint
  • Optimization of IT processes compliant with ITIL Process Continual Service Improvement
  • Internal process reviews compliant to ISO20K
  • IT process trainings
 
  • Reporting of key figures to control IT processes and IT organization using Cognos and QlikView
  • Planning and controlling of rollout projects following PMI-standards
  • Process optimization
  • Process rollout
  • IT service management Tool
  • Administration
  • User-Management
  • Customizing
  • 1st Level Support
Contact Person
Karin Herrmann
Customer Value
bulheller+partner supports you, using your resources cost optimized. With practically-orientated expert knowledge, we guarantee you only to use approved methods in design and implementation, using common IT service management tolls, at that. We highly involve your teams to make sure you profit from the know-how transfer and to improve the IT service quality permanently. Professional document and communications management supports this sustainability.
Methods
  • ISO/IEC20000
  • IT Infrastructure Library (ITIL)
  • Management of Risk (MoR)
Tools
  • CISM basierend auf Remedy
  • Command
  • QlikView
  • alive-IT
  • Cognos
  • HP PPM & ALM
  • ARIS
 
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